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About Us Phoenix Model Products are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Phoenix Model Products
3, Salisbury House, Salisbury Road, Newton Abbot, Devon, TQ12 2DF
Phone: 01626 332287
Fax: 01626 332287
Email: sales@phoenixmp.com
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment within the UK only at present. Overseas orders will need to phone 01626 332287 to place any order and an estimate of postage charges,

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Postage, Packaging and Handling Charges
At present we are unable to calculate postal costs online. Before we can provide this facility, we must measure the size and weight of all of the items listed on our web site. Until this task is completed, we will continue to calculate the cost of postage for each order individually.

Minimum postal charge is £3.00 (smallest packets within the uk only). Large parcels within UK are typically £8.50, £11.50 for northern Ireland. Some remote areas are subject to remote area surcharge.

Orders over £50 will be sent by registered post and will incur a £4.50 charge. However our kits are post free, which includes most items included in the order. To get a postage estimate, please contact us.

Delivery Schedule We deliver your order right away. We will normally send your order to you in two business days . Orders over £15 are sent by 'signed for' first class Royal Mail delivery and over £50 by registered next day post.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included in all our prices. We will deduct VAT from any orders from the Channel Islands.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction and in the event of a product being faulty we will either replace it or send it back to the manufacturer.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01626 332287 (International +44 01626 332287) or fax us on 01626 332287 or write to us at 3 Salisbury House, Salisbury Road, Newton Abbot, Devon, TQ 12 2DF
Privacy Policy Phoenix Model Products do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Any returned products ordered in error or are not required will if returned be subject to a full refund less shipping charges and we reserve the right to be able to charge a reasonable restocking fee. How ever if the product has been taken out of its original packaging please phone us.

If the product has been supplied correct to your order, We (PhoenixMP) reserve the right to apply a restocking fee. If for whatever reason you are not satisfied with any goods purchased from our site including faulty goods we will refund your money in full excluding any postage and packing costs. You the consumer can cancel your order from the date of the contract and up to 7 working days starting from the day after the goods are received. We promise to refund your money within 30 days of cancellation.

PhoenixMP returns policy abides by the "The Consumer Protection (Distance Selling) Regulations 2000"
All shipping and handling costs to return, non-defective goods are to be paid by the customer.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm this page may also include some interesting reading. http://www.dti.gov.uk/ccp/topics1/ecomm.htm