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Purchasing
from PMP
As
you may have noticed we now have secure online shopping facilities
for convenience shopping for our radio equipment & accessories
and have now included our EPP kits. We would still rather have direct
contact with you, the customer, so we can ascertain that the model
you are ordering is going to meet your needs and also highlight
any relevant building/flying tips. However if you know the model
you require this gives you the option.
The
on-line shop is for customers who do not require help or advice
with their purchases or find our business hours inconvenient and
is in no way intended to replace the personal service we have always
endeavoured to provide. We enjoy talking to our customers !!
At
the moment the on-line shop is only available for people living
in the UK (including the Channel Islands) and Ireland. Overseas
customers will need to contact us personally by e-mail or phone.
VAT will be deducted when the order is processed For all our Channel
Island customers, VAT will be deducted when the order is processed
Mail
Ordering
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Goods
can be ordered by telephone (preferred option), by email
or by fax. Payment can
be by cheque (allow 7 working days for clearance) credit
/ debit card or Postal Order. If paying by credit
/ debit card we will require the billing address of the card, the
card number, start and expiry date, issue number if a Switch card
and card security number - last three digits on signature strip.
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Place
an order over the Internet by sending an email detailing what
you would like to purchase to:
mail@phoenixmp.com
 
(see form below)
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Telephone
or Fax us on:
+44
(0) 1626 332287
Office
+ Shop Hours
8.30am
to 5.45pm MON-FRI,
7pm to 9pm THURS
9.00am
to 12.30pm SAT. All times GMT
use
on-line fax form
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Write
to us or visit us at:
3
Salisbury House
Salisbury
Road, NEWTON ABBOT,
Devon,
TQ12 2DF
England
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| For
credit card sales we require the following information: |
| The
name of the card holder as printed on the card |
| Billing
address of credit card holder including post code and billing
address telephone number. |
| Type
of card |
| Credit
card number |
| Expiry
date of the card |
| The
issue number or valid from date if a switch card |
| The
card security number (the last 3 digits on the signature strip) |
IF
SENDING CARD DETAILS OVER THE INTERNET AND CONCERNED ABOUT SECURITY
SEND THE INFORMATION IN 2/3 EMAILS.
We
will only debit a card when the order is complete and ready for
dispatch (card rules prohibit debiting cards until the goods are
in stock and the order ready for processing). If any of the items
are out of stock we will advise you immediately, explain the problem
/ delay and give you the option of cancelling the order / item or
waiting until new stock arrives. If ordering by credit card via
email please send your card details in 2/3 emails for added security.
Please note we do not store credit card details on computer but
are required to keep copies of the invoice for 9 months by the card
companies in case there is a query. Also we endeavour to dispatch
all orders received before 3.30pm that day (Monday to Friday) unless
requested to the contrary.
Postage
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to top
We
do not have a set charge for carriage but charge carriage at the
cost of the 'stamps' plus VAT. This means that postage on small,
lightweight, low to medium value orders (most of our non-kit orders)
is very cost effective, typically £2.25. These orders are sent by
first class post recorded delivery. Lightweight but higher value
orders are again charged at cost but for insurance purposes are
sent by Royal Mail Special Delivery (next day before 1pm). Kits
and larger, heavier items, are either sent by 24 hour service by
carrier (currently Lynx - signature required, delivery day by negotiation)
or by Parcel Force (up to 5 working days) depending on destination.
Kits are sent post free in the UK as are items purchased with a
kit. Unfortunately this does mean that the occasional heavy but
low value order e.g. cross weave filament tape does incur a disproportionate
postal charge except that in most cases the total cost is still
likely to be less than that charged in most shops. When placing
an order by phone we will always give you an estimate of price of
posting your order.
After
sales serviceBack
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Unfortunately,
like everyone else, we do make the occasional mistake or an item
purchased does not work or is causing problems. In these circumstances
we want you to contact us as soon as possible so we can resolve
the problem. We would also ask you to test radio equipment before
installing it in a model or modifying it to suit your particular
installation as modifying an item invalidates the warrantee and
makes it very difficult to resolve any problems without either of
us feeling aggrieved.
PMP
Kits Back
to top
There
is no mileage for either of us if you purchase one of our kits and
for whatever reason, except of course personal circumstances, the
model does not get built so if you have a problem building one of
our kits please contact us. We will do our very best to help you
resolve your difficulties. The best outcome for both you and PMP
is for you to be flying one of our models with a big grin on your
face! If you are unfortunate enough to seriously damage one of our
models, before reluctantly consigning it to the dustbin, again contact
us as in nearly all cases the model can be repaired with the minimum
of outlay in time and money.
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