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mail@phoenixmp.com | Telephone/Fax: +44 (0) 1626 332287
 
 
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Shopping

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PMP On-Line Shop

About Us

Read about PMP's history and philosophies

What We Sell

View a full listing of products sold by PMP

Shopping at PMP

An overview of shopping at PMP

Come Visit Us

We are always happy for modellers to drop in and shop. Here are directions, give us a call to let us know you're coming.

Agents/Suppliers for:-

 

Purchasing from PMP

On-Line Shop
Mail Order
Postage
After Sales Service
PMP Kits

 

As you may have noticed we now have secure online shopping facilities for convenience shopping for our radio equipment & accessories and have now included our EPP kits. We would still rather have direct contact with you, the customer, so we can ascertain that the model you are ordering is going to meet your needs and also highlight any relevant building/flying tips. However if you know the model you require this gives you the option.

The on-line shop is for customers who do not require help or advice with their purchases or find our business hours inconvenient and is in no way intended to replace the personal service we have always endeavoured to provide. We enjoy talking to our customers !!

At the moment the on-line shop is only available for people living in the UK (including the Channel Islands) and Ireland. Overseas customers will need to contact us personally by e-mail or phone. VAT will be deducted when the order is processed For all our Channel Island customers, VAT will be deducted when the order is processed

Mail Ordering Back to top

Goods can be ordered by telephone (preferred option), by email or by fax. Payment can be by cheque (allow 7 working days for clearance) credit / debit card or Postal Order. If paying by credit / debit card we will require the billing address of the card, the card number, start and expiry date, issue number if a Switch card and card security number - last three digits on signature strip.

Place an order over the Internet by sending an email detailing what you would like to purchase to: mail@phoenixmp.com

(see form below)

Telephone or Fax us on:

+44 (0) 1626 332287

Office + Shop Hours

8.45am to 5.45pm MON-THURS,

8.45am to 3.00pm FRIDAY

7pm to 9pm TUES

All times GMT

use on-line fax form

Write to us or visit us at:

3 Salisbury House

Salisbury Road, NEWTON ABBOT, 

Devon, TQ12 2DF  

England

 

For credit card sales we require the following information:
The name of the card holder as printed on the card
Billing address of credit card holder including post code and billing address telephone number.
Type of card
Credit card number
Expiry date of the card
The issue number or valid from date if a switch card
The card security number (the last 3 digits on the signature strip)

IF SENDING CARD DETAILS OVER THE INTERNET AND CONCERNED ABOUT SECURITY SEND THE INFORMATION IN 2/3 EMAILS.

We will only debit a card when the order is complete and ready for dispatch (card rules prohibit debiting cards until the goods are in stock and the order ready for processing). If any of the items are out of stock we will advise you immediately, explain the problem / delay and give you the option of cancelling the order / item or waiting until new stock arrives. If ordering by credit card via email please send your card details in 2/3 emails for added security. Please note we do not store credit card details on computer but are required to keep copies of the invoice for 9 months by the card companies in case there is a query. Also we endeavour to dispatch all orders received before 3.30pm that day (Monday to Friday) unless requested to the contrary.

Postage Back to top

We do not have a set charge for carriage but charge carriage at the cost of the 'stamps' plus VAT. This means that postage on small, lightweight, low to medium value orders (most of our non-kit orders) is very cost effective, typically 3.00. These orders are sent by first class post recorded delivery. Lightweight but higher value orders are again charged at cost but for insurance purposes are sent by Royal Mail Special Delivery (next day before 1pm). Kits and larger, heavier items, are either sent by 24 hour service by carrier (currently Lynx - signature required, delivery day by negotiation) or by Parcel Force (up to 5 working days) depending on destination. Kits are sent post free in the UK as are items purchased with a kit. Unfortunately this does mean that the occasional heavy but low value order e.g. cross weave filament tape does incur a disproportionate postal charge except that in most cases the total cost is still likely to be less than that charged in most shops. When placing an order by phone we will always give you an estimate of price of posting your order.

After sales serviceBack to top

Unfortunately, like everyone else, we do make the occasional mistake or an item purchased does not work or is causing problems. In these circumstances we want you to contact us as soon as possible so we can resolve the problem. We would also ask you to test radio equipment before installing it in a model or modifying it to suit your particular installation as modifying an item invalidates the warrantee and makes it very difficult to resolve any problems without either of us feeling aggrieved.

PMP Kits Back to top

There is no mileage for either of us if you have purchased one of our kits and for whatever reason, except of course personal circumstances, the model does not get built so if you have a problem building one of our kits please contact us. We will do our very best to help you resolve your difficulties. The best outcome for both you and PMP is for you to be flying one of our models with a big grin on your face! If you are unfortunate enough to seriously damage one of our models, before reluctantly consigning it to the dustbin, again contact us as in nearly all cases the model can be repaired with the minimum of outlay in time and money.

 

 

 

 

 

 

 

 

 

Information

Top Slope Sites

New to slope soaring or want to visit a new site. Check out the PMP slope site listings.

What's On

See which shows PMP will be attending this year

The Phoenix Range

Read about the design principles behind the PMP range of models

Magazine Articles

Articles written by Stan Yeo for national magazines on a wide range of topics

EPP Instructions

On-line instructions on how to construct our EPP Models

Useful Links

Links to Club Sites and Product Information.